It’s Saturday morning, and your customer has an issue. They pick up the remote—er, phone—and dial the number to your support line, expecting instant gratification. There’s only one problem: Your customer might not get connected with the agent they expect. Will they be a knowledgeable one? Will they be understanding and empathetic? Or will they ...

Mythological heroes faced monsters everywhere. IT leaders may not combat magical beasts, but you do face daunting challenges—like sifting through misconceptions about the cloud. Fear not, brave IT leaders. Cisco Meraki tackles these myths head-on. This e-book gives you the tools you need to zoom through the maze of misinformation, discover the cloud’s value, and ...

How sales teams are using Slack to unlock greater revenue in the new world of work The upheavals of 2020 will have a long-term impact on the way we work. Slack have created an opportunity for every organization to find a better way of working – one that combines the best of what was done ...

How software teams use Slack to stay productive and engaged in a WFH world Software engineering teams were often among the best placed to adjust to 2020’s shift to working from home (WFH). While colleagues in other parts of the enterprise had to get to grips fast with remote collaboration and asynchronous work, many development ...

How IT leaders are using Slack to unlock the full potential of their people and tools The upheavals of 2020 will have a long-term impact on the way we work. Slack created an opportunity for every organisation to find a better way of working – one that combines the best of what was done before ...

The introduction of the latest technology can be seen as a way for organisations to grow faster, increase efficiency, and improve customer service. AIOps is one area where the application of technology, if not matched properly with organisational maturity and readiness, will fail to deliver all promised benefits. This report provides an analysis of the ...

Like any start-up trying to get a big idea off the ground, Salesforce started out small, in a tiny apartment in San Francisco with servers running out of the closet. A lot has changed in the 21 years since then – with 55,000 employees and counting. In this playbook you will see a behind-the-scenes look ...

Let’s say you have a meeting on a video conference platform, but your normal work-from-home space is occupied, or worse, a mess. You have no time to clean it up, or find a neutral, privacy-maintaining space to set up, and panic sets in. Don’t worry—you have options to hide the space behind you: background blurring. ...

ITAM offers the big picture visibility required for overcoming your challenges in managing IT assets. Download this ebook for an insightful roadmap to: Getting started with ITAM and seeing better outcomes Optimizing ITAM for better, more efficient workflows Strategically using ITAM as a mature process Subscribe to the Daily Tech Insider Newsletter Stay up to ...

From Fortune 500 enterprises to very small businesses, every organization has been thrust into the future faster than prognosticators dared dream. What factors will determine failure or success in this brave new world of work? Find out in this free PDF download from TechRepublic and ZDNet. In the download: Working from home 101: Every remote ...

Steering a mid-sized business through recent times has been an incredible feat. It has been a task that required flexibility, decisiveness, creativity, resolve and courage. And, of course, technology has played a major role in how organisations have responded to the uncertainty. In the latest series of Dell Talks podcast, Dell looked at some of ...

The world of work has changed — radically. With more users working from anywhere, security gaps are widening. IT teams have less visibility while employees have more control than ever before over the applications they use, and where they use them. Many of those applications have moved to the cloud, allowing remote and roaming employees ...

The world of work has changed — radically. With more users working from anywhere, security gaps are widening. IT teams have less visibility while employees have more control than ever before over the applications they use, and where they use them. Many of those applications have moved to the cloud, allowing remote and roaming employees ...

Your Automation Psychology And Roadmap Just Shifted Gears Someone is going to make a fortune one day soon authoring the definitive book about how COVID-19 transformed business technology. There have been so many dramatic changes, so quickly, that it should be a gripping read. Just look around you. Your organization, was not designed to cope ...

Your Automation Psychology And Roadmap Just Shifted Gears Someone is going to make a fortune one day soon authoring the definitive book about how COVID-19 transformed business technology. There have been so many dramatic changes, so quickly, that it should be a gripping read. Just look around you. Your organization, was not designed to cope ...